Experience
25+ years in digital design
Serving 14 million+ monthly users
Customer products generating $1 billion+ in annual revenue
Colleague products increasing efficiency 40% and saving $45 million a year
Summary of my design experience
Sr. Product Design Leader | Aug 2021 – present
As a Digital Product Design Leader at CVS Health my design guidance has delivered user-centered solutions across customer retail health services and colleague pharmacy services. I’ve been part of the highest priority customer experiences for our Next Generation Scheduling / CVS Super App, serving more than 14 million monthly digital app users, as well as launching new colleague software products processing billions of dollars for Caremark rebates finance system.
Roles: Principal Designer & Founder | Sep 2014 – Aug 2021
Wheelhouse Publishers was an independent publishing house. As an early entrant into the e-book space, we offered opportunities for talented writers to find success in the highly competitive fiction book publishing industry.
I was responsible for all aspects of digital product research, strategy, and design for author websites and digital book marketing campaigns. Our digital assets drove engagement rates that reached 100,000s of readers, generated 1 million e-book downloads, and exceeded industry benchmarks by 10-20%, with an ROI of 162%.
Roles: Principal Designer & Founder | Jun 2000 – Aug 2021
Creative Digital UX delivered innovative web designs for start-ups, small businesses, and non-profits to create outstanding user experiences and help clients achieve their online goals. Our work on an independent film’s website was recognized as an outstanding example of a documentary film website.
Roles: Economist & Web Designer | Apr 1997 – Jun 2000
Housed at the Harvard Kennedy School, CID works across Harvard University and a global network of researchers and practitioners to build, convene, and deploy talent to address the world’s most pressing challenges.
At CID I managed a team supporting center-wide research and analysis, often in demanding environments as we were at the forefront of consulting on global economic events. In that role I designed and was webmaster for the center’s original research and public websites (remember Dreamweaver, anyone?).