About
For more than 25 years I have been involved with the design of digital experiences for sole propretiors to a Fortune 5 company, and everything in between.
My design guidance for customer digital experiences have served hundreds of millions of users, generated billions of dollars in revenue, exceeded industry benchmarks, and delivered positive ROIs. Colleague solutions have increased efficiency, saved tens of millions of dollars, and strengthened client relations.
Central to my approach is forming partnerships that foster cross-functional collaborative leadership, empower teams to thrive, build stakeholder trust and alignment, and drive measurable results for both users and business.
Fun fact: I hold degrees in Economics and began my professional life as an economist, so I love how user data can inform user experiences. As a colleague once noted “Working with data is one of your superpowers.” 
Outside of work I enjoy playing tennis, hiking, kayaking, listening to music, watching movies and sports, reading, and bread baking.
My 7 keys of design leadership
What people are saying
“Jay consistently delivers above and beyond as both a Super IC and a design leader. He brings a rare blend of tenacity and empathy, enabling him to hit business goals while earning the trust of peers, leadership, and cross-functional partners alike. […] He’s a fierce advocate for users, aligning design excellence with business outcomes and internal standards.”
— Chris Burbank, Sr. UX Designer
“Jay brings innovative ideas to the table and has the incredible ability to align with business and engineering needs. His knack for succinctly explaining design decisions make collaboration smoother and more impactful for everyone involved. Jay’s expertise and communication skills help drive our work forward in meaningful ways.”
— Maury Alamin, Sr. Product Designer
What I bring to the table
I inspire and support my teams to create outstanding designs that solve user problems and meet business goals. I listen to what the teams need and what I can offer so they can perform at their highest level.
Design expertise
Design strategy
Wireframing / UX Design
Visual / UI Design
Interaction Design
User Research & Usability testing
Journey mapping & User flows
Design Systems
WCAG accessibility
Leadership skills
Listening & Reflection
People Management
Delegation
Coaching and Mentoring
Collaboration & Alignment
Team Building
Critical Thinking & Problem Solving
Communication
My design history
