Managed design team in releasing personalized and streamlined patient scheduling in CVS Health ‘Super App’ 

Managed a team that delivered an end-to-end design that simplified a multi-step scheduling process from fifteen screens to seven, creating a personalized and faster experience for patients to schedule appointments.

Led design team in launching self-service customer reporting that improved strategic decision-making and client satisfaciton

Led a design team that delivered customer reporting software that consolidated data from more than a doezen systems and multiple teams, creating a centralized self-service tool for account executives and clients to generate reports and make timely strategic decisons.

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Designing a website for fiction crime thriller author to drive reader engagement

Led process from research through launch of website to promote crime thriller author and his book series for independent publishing company.