Streamlined onboarding and reduced churn through strategic product design that connected patients to the care they needed, when they needed it.
Led design for CVS Health’s multi-year scheduling transformation that has improved the experience for 21M+ patients annually, reducing time-to-schedule by 53%, increasing conversions 19%, and 1 million+ related health services added to appointments.
Jay Lawlor | Product Design Leader
CVS Health Career Highlights
CVS Health Case Studies
A Better Way to Book: Redesigning MinuteClinic’s Appointment Selection
From Siloed to Seamless:
Designing CVS Health’s Unified Scheduling Platform
Streamlined for Scale:
Designing CVS Super App’s Personalized Scheduling
“Jay consistently delivers above and beyond as both a Super IC and a design leader. He brings a rare blend of tenacity and empathy, enabling him to hit business goals while earning the trust of peers, leadership, and cross-functional partners alike.
Whether he’s mapping user flows and journeys, shaping product strategy, or crafting new patterns for a design system, Jay always leads with curiosity. He asks “why” at every turn, driven by a passion for solving root problems regardless of scale or complexity. He’s a fierce advocate for users, aligning design excellence with business outcomes and internal standards.
If you’re looking for a player-coach, Staff or Principal Designer, Design Lead, UX or Product Manager who can ramp up quickly, bring fresh perspective, and contribute deep expertise—Jay is the one.”
Chris Burbank, Sr. UX Designer